I've recently just swapped the printer protocol from RAW to LPR while working with Xerox, but they are also guessing at this point. I've had this happen with both the Xerox Universal print driver and the printer specific drivers.
I've since moved the print server to a Windows 2012 virtual server and had the same problems. I moved them to a different Windows 2008R2 physical server and the issue reappeared. The print queues were originally held on a Windows 2008R2 physical server. The only fix when this occurs is to delete the printer from the print server and to set it up again with the same share name. Restarting the spooler service does not seem to have any impact on the jobs, and deleting the jobs does not stop the problem from happening again. When sending jobs to one of two Xerox printers, we randomly will have jobs build up in the queues with the message of "sent to printer".
My company of about 60 users has been having a problem with our print queues.
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